All orders are processed within 24 to 48 hours, business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Due COVID-19, postal service problems may exist that are beyond the control of Vertical Grooves.
Domestic Shipping Rates and Estimates:
Shipping charges for your order will be calculated and displayed at checkout.
We offer international shipping. Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Vertical Grooves is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order, please contact us at email@example.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges:
To return your product, you should mail your product to:Vertical Grooves
302 East Main Street
East Dundee, IL 60118
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Please use a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
If you have any questions regarding your order/return please email us at firstname.lastname@example.org.
Your complete satisfaction is our goal at Vertical Grooves